Privacy policy

Introduction

Sol de Janeiro USA, Inc. (“Sol de Janeiro,” “our,” “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, disclosure and protection of Personal Information we receive from customers, users and visitors (“you”) to our website soldejanciro.it.com (this “Site”). This Privacy Policy applies to information that you provide to us through this Site and through other interactions with us.

Scope of Our Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can manage your information that you provide to us. Our primary goals in collecting information are to provide and improve our Site, services, features, content, products and assortment. We also use your information to understand how you use the Site and to personalize and improve your experience in using the Site.

This Privacy Policy applies to:

Your use of the Site, including purchases and other transactions made on the Site;
Your visits, shopping and purchase transactions at any retail stores that are authorized to sell our products;
All communications between you and us through any means, including but not limited to email, text, webforms, online chat programs and telephone;
All marketing materials we send you; and
Any other context in which we collect personal information from you that refers to this Privacy Policy.

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You should consult this Privacy Policy regularly for any changes.

Personal Information We Collect and Methods of Collection

We collect Personal Information from various sources, including from you voluntarily, from third parties and through automated means. Such information may include your name, shipping/billing address, telephone number, email address, social media user name, credit card or other payment information, birth date, gender, personal interests, purchase history, beauty and skin/hair care preferences and other information from which you or your household may be identified (collectively, “Personal Information”). We collect this information to enable you to purchase or order products, register to receive emails or offers, join our loyalty program, participate in a survey, submit a product review, register for a sweepstakes or promotion or otherwise engage or communicate with us. If you choose not to provide Personal Information to us, you may be unable to purchase products, take advantage of offers or otherwise access certain aspects of the Site.

Information You Voluntarily Provide

When you make a purchase, we collect some Personal Information, such as your name, shipping/billing address, telephone number, email address, credit card or other payment information.
When you register for an Account with us, such as the Sol Passport loyalty program, in addition to the above Personal Information, you also will create a password and may provide your social media user name, birth date, gender, personal interests, purchase history, beauty and skin/hair care preferences and other information to help us customize your experience. When you create an Account, you will become a Member with an Account.
If you contact us via any customer service method, you may need to provide some of your Personal Information so we can address your questions or concerns. For example, when Members communicate with us through their Accounts, we will use their email addresses to send them responsive email communication.
If you sign up to receive marketing emails, texts, or other messages from us, you will have to provide us with your preferred means of communication along with some other Personal Information about you.
When you participate in surveys, sweepstakes or promotions, we will collect Personal Information from you.
If you submit reviews or online comments on the Site, you voluntarily provide your name, email address, your age range and comments and ratings about the products you review. Please note that any comments or information you provide in product reviews or on the Blog are accessible to the general public.
When you interact with our associates online or in-person for assistance with your product needs and purchases.

Information Collected from Third Parties

If you access any part of the Site with your log-in credentials from a social media platform (like Facebook or Instagram) or third-party website (like Google) or if you otherwise agree to associate your account with us through a social media platform or third-party website, we may receive Personal Information about you from such platform or website in accordance with the terms of use and privacy policy of the respective social media platform or third-party website. We may add this information to the information we have already collected from you via other methods.
We may receive information you provide on behalf of third parties or that third parties provide on your behalf, including but not limited to gift senders, gift recipients, and online registrations/purchases. We also may acquire information about you from third parties with whom we have a relationship or otherwise contract with to obtain such information where such third parties have been duly authorized to share such information in accordance with applicable data protection laws.
If you make a purchase via the Site, our third-party payment processor service providers may also collect billing information such as your payment card number or billing address. We use the information you provide to process your transactions and send communications.
We may combine such third-party data with other information we receive from or about you. We also may share your Personal Information with third-party business partners and may collect Personal Information about you that we receive from other sources when you have authorized us to do so or where permitted by applicable laws.
Additionally, if you have given us permission to store your payment information, your credit card issuer may provide us with updated payment information (including credit card number and expiration date) in connection with the credit card issuer’s terms of service.
We also receive information about you when you interact with us on social media platforms. This includes aggregate data on our followers, engagement data, awareness data and individual users’ public profiles.

Information Collected through Automated Means

When you interact with our Site, purchase our products, and communicate with us, we collect certain types of personal and non-Personal Information about you automatically through the use of some technologies (collectively, “Tracking Technologies”). Some of the Tracking Technologies we use include Cookies, pixels, SDKs and web beacons.

We use tracking technologies to manage and display ads, tailor ads based on your interests, send abandoned cart reminders, recognise returning visitors and analyse website trends.

Even though we do not sell your Personal Information for monetary compensation, various state laws may consider the use of these online tracking technologies to be a “sale” or “sharing”. You can opt-out of these online tracking technologies by clicking the Do Not Sell/Share My Personal Information button at the bottom of the Site, or by contacting Customer Service.

What We Do With Your Personal Information

We collect and use your Personal Information for the following business purposes:

Enable your usage of the Site;
Fulfill purchase orders, shipping and payment processing;
Communicate order updates, support messages and marketing offers (where consented);
Prevent fraud, monitor security and resolve disputes;
Customize your website experience;
Improve our products and services;
Manage loyalty program accounts;
Run analytics to understand site usage;
Maintain records in compliance with legal requirements;
Archive information for legitimate business needs.

How We Disclose Your Personal Information

We disclose Personal Information in the following circumstances:

Service Providers: Third-party vendors assisting us with website hosting, payment processing, shipping, logistics, customer service, marketing, analytics and IT security. These parties are only permitted to use your data to perform services on our behalf. Our store is hosted by Shopify, and your information will be shared with Shopify and its affiliated services.
Corporate Affiliates: We may share data with our parent company and affiliated businesses under common control.
Legal Requirements: We may disclose information to comply with court orders, government requests, law enforcement investigations, or to protect our legal rights, safety and property.
Business Transfers: In the event of a merger, acquisition, sale of assets, reorganization or bankruptcy, customer information may be transferred as part of the business assets.
With Your Consent: We may share information when you explicitly authorise us to do so.
Anonymised/Aggregated Data: Non-identifiable, aggregated statistics may be shared without restriction.

How We Protect Your Personal Information

We implement physical, electronic and administrative security measures to protect your Personal Information against unauthorised access, misuse or disclosure. Please note that no internet data transmission can be guaranteed 100% secure. You are responsible for safeguarding your account login credentials.

Your Privacy Rights

You may access, review, update, correct or delete your account information via the My Account page or by emailing info@soldejanciro.it.com with subject “Privacy Request”. If you request full deletion of your account, we may retain limited records as required by law.

Interest-Based Advertising

We work with advertising networks, Google Analytics and other analytics providers to serve personalised ads. You may opt out of interest-based advertising through industry opt-out tools or your browser cookie settings. Opt-out does not remove all advertisements, only personalised targeting.

Links To Other Sites

Our Site contains links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies separately.

California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following verifiable rights:

Right to Know: Request disclosure of what personal data we have collected about you.
Right to Access: Request details of data shared with third parties.
Right to Correct: Request correction of inaccurate personal information.
Right to Delete: Request deletion of your personal information (subject to legal exceptions).
Right to Opt-Out of Sale/Sharing of Personal Information.
You will not receive discriminatory treatment for exercising your privacy rights.

Requests will be responded to within 45 days after verification. We may require identity verification to process your request. You may submit requests via info@soldejanciro.it.com.

Other U.S. State Privacy Rights

Residents of Colorado, Connecticut, Utah, Virginia and Nevada hold comparable data access, correction, deletion and opt-out rights under state privacy laws. Submit requests by emailing info@soldejanciro.it.com with the relevant state named in the subject line.

Financial Incentive Notice

We may offer discounts, loyalty rewards, promotions and coupons in exchange for your contact information and marketing consent. Participation is voluntary, and you may unsubscribe at any time.

Children’s Privacy

Our website and products are not intended for users under 18 years old. We do not knowingly collect personal information from minors without parental consent. If you believe we have data belonging to a minor, please contact us immediately for removal.

Updates To This Policy

We may revise this Privacy Policy periodically. Changes take effect once posted on the website. Continued use of the Site after updates constitutes acceptance of the revised policy.