Shipping policy

1. Shipping Coverage

We ship orders to all continental United States, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses.

Effective February 1, 2026: We no longer ship orders to Canada.

We do not offer direct international shipping to other countries. International customers may purchase our products through authorized third-party retailers.

2. Order Processing Time

All orders (including expedited shipping) require 1–3 business days for processing before dispatch.

Processing occurs Monday through Friday only. We do not process or ship packages on weekends and U.S. federal holidays.

Orders placed on Saturday, Sunday or public holidays will begin processing on the next business day.

3. Shipping Rates & Delivery Times (United States)

Standard Shipping

Free standard shipping on all orders $35 USD and above
Flat rate: $7.50 for orders under $35
Estimated transit: 7–10 business days after processing
Available for PO Box addresses

Expedited Shipping

Flat rate: $25.00
Estimated transit: 3–5 business days after processing
Not available for PO Boxes, Alaska, Hawaii or U.S. territories

Additional Delivery Notes

Alaska & Hawaii: Allow extra 7–10 business days transit. Certain aerosol and alcohol-containing products cannot be shipped to some Hawaii/Alaska zip codes due to air transport safety regulations.
Puerto Rico, Guam, US Virgin Islands, APO/FPO: Please allow an additional 2–4 weeks for delivery.

All delivery timelines are estimates only and not guaranteed. Delays may arise from carrier congestion, weather, customs, or other circumstances beyond our control.

4. Order Tracking

Once your package ships, you will receive a confirmation email containing the tracking number.

You may track your shipment via your account order history or the tracking link provided in the shipping confirmation.

5. Delivery & Risk of Loss

Title and risk of loss for products pass to you once the carrier accepts the package.

We are not liable for lost, stolen or misdelivered packages caused by incorrect shipping addresses provided by you.

Signature confirmation is not required by default. We strongly recommend you arrange secure delivery to avoid package theft.

6. Address Modifications & Order Cancellations

Once an order is processed, we cannot guarantee address changes or order cancellation requests.

If you wish to intercept a shipped package, you must contact the shipping carrier directly. Any associated carrier fees are your responsibility.

7. Damaged, Lost or Missing Shipments

If your package arrives damaged or items are missing, contact info@soldejanciro.it.com within 48 hours of delivery. Please provide order number, photos of outer packaging and damaged goods.

Claims for lost packages must be submitted within 14 days of the estimated delivery date. We will initiate an investigation with the carrier; resolution timelines depend on carrier processing.

8. Return Shipping

Please refer to our Return & Refund Policy for details on free return labels via our official return portal. Original outbound shipping fees are non-refundable.

9. Policy Revisions

We reserve the right to adjust shipping thresholds, rates and service terms without advance notice. Continued use of our website constitutes acceptance of the latest Shipping Policy.