Refund policy

We’re sorry you didn’t love our Brazilian beauty goodies! Sol de Janeiro welcomes you to return new or gently used products for a full refund within 30 days of purchase. We offer free returns via our official return portal.

We only accept returns with original product packaging. Partial returns are not permitted for sets or bundles; the entire set must be sent back.

If your order qualifies for a gift with purchase (GWP), and you return items such that the order no longer meets the GWP requirement, the free gift must be returned together with your merchandise. Sol de Janeiro reserves the right to deduct the retail value of any unreturned GWP from your refund or reject your return request. Fraudulent returns or applications failing to meet requirements may be denied at our discretion.


Important Purchase Channel Notice


We only process returns for orders bought directly from soldejanciro.it.com. Items purchased from third-party retailers including Sephora, Amazon and Ulta must be returned to the respective retailer under their own return policy.


Damaged, Defective or Missing Items


Do not submit a standard return request for damaged goods. Please contact ola@soldejaneiro.com within 48 hours after delivery. Attach clear photos/videos of the damaged product and the batch code on the bottom. Do not discard products or packaging, otherwise we cannot support after-sales service. Replacements rely on stock availability; refunds will be issued if restocking is unavailable.

Return Procedures

  1. Visit soldejanciro.it.com to start your return application and select all items you intend to return.
  2. Generate and print the prepaid USPS return shipping label.
  3. Securely repack goods with original packaging and required free gifts.
  4. Affix the label and drop off the package at any USPS location.
Refund Information

Once returned goods are received and inspected, refunds will be issued to your original payment method within 1–3 business days. Please allow an additional 7–10 business days for funds to show on your bank statement, subject to your financial institution’s processing timeline.

Original delivery shipping fees are non-refundable.

We do not support exchanges. If you need a different item, please complete the return and place a new order.

Other Limitations

Return restrictions may apply during flash sales and promotional events. Please check specific promotion disclaimers for details.


Contact Email: info@soldejanciro.it.com